Basic information on data protection

Trader responsible: Alhama Ecomarket.

Address: Carretera de Callosa nº21, local 5 and 6, 03599 Altea la Vella, (Alicante).

E-mail: info@alhama-bio.com

Main purpose of use: your data will be used to manage your navigation through the Alhama Website as well as, where appropriate, to establish, maintain and manage the commercial, contractual or pre-contractual relationship with you, processing your queries or requests and sending shipments, advertising and commercial information.

Legitimating basis: depending on the cases, the data will be processed based on obtaining consent, the execution of the contract between you and Alhama, the legitimate interest of Alhama or the application of pre-contractual measures.

Potential recipients of the data:

- Third parties to which Alhama is obliged to transmit information, such as public authorities.

Data protection rights: you can revoke at any time the consent granted for the personal data processing activities by Alhama, as well as exercise, if you require, your rights of access, rectification, deletion, limitation or objection to data processing, data portability, as well as not to be the subject of automated decisions. You can do so by applying to Alhama Ecomarket, Carretera de Callosa 21, local 5 and 6, 03599 Altea la Vella (Alicante) or to the following email address info@alhama-bio.com attaching a copy of your ID or documentation proving your identity.

Origin of the data: Alhama may collect personal data from common files, sector files and / or public bodies.

1. Information about Alhama

This document regulates the privacy policy of the website owned by Alhama (hereinafter, the "Website").

For your information, the identification data of the company is shown below:

Company name: Rosa María Borja Guarinos, (hereinafter, "Alhama").

Address: Carretera de Callosa 21, local 5 and 6, 03599 Altea la Vella, (Alicante)

Email: info@alhama-bio.com

1.1. Application of this Privacy Policy

This Privacy Policy regulates the data processing carried out by Alhama in relation to users who access or contact Alhama through the Website – www.alhama-bio.com -. The foregoing would include the processing of personal data of clients and / or potential clients, suppliers and / or possible suppliers and any other user who accesses or transmits information through the Website.

Therefore, this Privacy Policy reflects the information related to the processing of personal data with respect to the different categories of interested parties indicated.

For more information regarding the data processing of customers who contract the products and / or services of, you must access the Customer Privacy Policy at https://www.biodisalhama.es/es/content/7-politica-de-privacidad

2. Personal data processed by ALHAMA, purposes and legitimacy

You are informed that all the data that Alhama requests or may request are necessary for the purposes described in this privacy policy and failure to provide them would make it impossible to contact you or manage the request you make to Alhama. Likewise, Alhama reserves the right not to respond or process requests that do not include the data requested.

You guarantee the veracity of the personal data provided to Alhama. Alhama may periodically request that you review and update the personal data that it holds about you.

On the Website you can find information that may be useful in order to find out about the services offered by Alhama. In this case, Alhama will only request and process the data necessary to process the query made, provide the contracted service or be able to initiate and maintain a commercial, contractual and / or pre-contractual relationship with you.

The different purposes for which your personal data are processed and the bases that legitimise the processing are described below:

I. Legitimation for the execution of the service contract between you and Alhama or application of pre-contractual measures:

a. Manage purchases made by Alhama customers through the Website, which includes managing the inquiries received from them and monitoring the relationship maintained.

b. Manage the relationship with the different users of the Alhama Website, attending to their requests and monitoring the relationship maintained.

c. Respond to all the queries and requests that you make through the different sections of the website.

II. Legitimation by legitimate interest:

a. Carry out actions or commercial and / or advertising communications for Alhama, by any means, including electronic communications or the equivalent.

b. Carry out satisfaction surveys related to the products and / or services contracted by you, as well as conduct profiling based on the personal data that Alhama has in order to know the products and services that can best be suited to your profile, so that you can maximise their performance and, in this way, offer you the best offers on products and services that may be of interest to you. We will consult the information that we have for the management of the services we provide or the products that you have contracted.

c. Take legal action in defence of the interests of Alhama.

d. Manage your data as a user of the Website.

e. Maintenance and support of the use of the Website.

f. Improve your browsing experience.

g. Maintain the security of our network and information.

III. Legitimation by express consent:

a. In case you authorise it, manage the subscription and / or cancellation of the Alhama Newsletter.

b. In case you authorise it, keep you informed by any means, including electronic, about the products and services marketed by Alhama other than those requested by you.

c. If you authorise it, make profiling by consulting external sources in order to know the products and services that can best be suited to your profile so that you can maximise their performance and, in this way, offer you the best offers about products and services that may be of interest to you.

d. If you authorise it, communicate your data to Alhama's advertising partners, in order to offer you special offers on products or services tailored to your needs.

2. Data processing in relation to the browsing of the Website

Browsing the Website could imply the processing of personal data. For more information about the processing of personal data by simply browsing the Website, you can access the Cookies Policy

3. Third parties to whom your data may be transmitted

Alhama has the collaboration of some third-party service providers who have access to your personal data and who process the aforementioned data in the name and on behalf of Alhama as a result of the provision of services.

Alhama follows strict criteria for the selection of service providers in order to comply with its obligations in terms of data protection and undertakes to sign with them the corresponding data processing contract through which it will impose, among others, the following obligations: apply appropriate technical and organisational measures; treat personal data for the agreed purposes and attending only to the documented instructions of Alhama; and delete or return the data to Alhama once the provision of services has ended.

4. Data security

Alhama has appropriate policies and technical and organisational measures to safeguard and protect your personal data against illegal or unauthorised access, accidental loss or destruction, damage, use and illegal or unauthorised disclosure.

We will also take all reasonable precautions to ensure that our staff and employees who have access to your personal data have received appropriate training.

In any case, the user is informed that any data transmission over the Internet is not completely secure and, as such, is carried out at their own risk. Although we will do our best to protect your personal data, Alhama cannot guarantee the security of personal data transmitted through our Website.

5. Origin of the data

Regardless of the personal data provided by you, Alhama may process personal data from common files, sector files and / or public bodies according to the purposes and legitimising bases described in section 2. Personal data processed by Alhama, purposes and legitimation.

In accordance with the foregoing, Alhama will process personal data provided by the aforementioned third parties corresponding to the following categories:

I. Identification data.

II. Postal or electronic addresses.

Likewise, we inform you that no specially protected personal data is obtained from third parties.

6. Data storage

The period of conservation of your data will be determined based on the duration of your relationship with Alhama and the legally established periods. In this sense, the criteria that Alhama uses to set the terms of conservation of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and normative guidelines, as well as the operational requirements of Alhama related to the correct management of the existing relationship with the different categories of stakeholders.

In this sense, your data will be kept as long as you maintain any commercial or contractual relationship with Alhama.

Once it is finished, your personal data will be eliminated at the moment in which all the necessary actions have been carried out to manage and terminate any obligation that may remain between the parties, carried out in that period, all the necessary administrative procedures, except in those cases in which you have provided us with your consent to send you commercial communications, in which case your data will be kept until you request its deletion.

Notwithstanding the foregoing, your data will be kept duly blocked, while responsibilities may arise from the execution of our contractual or pre-contractual relationship, as well as for the fulfilment of other legal obligations in charge of Alhama.

In this regard, Alhama guarantees that it will not process the data unless it is necessary for the formulation, exercise or defence of claims or when it is required to provide them to the Public Administration, Judges and Courts during the period of prescription of their rights or legal obligations.

7. Your data protection rights

You can exercise, if you wish, your rights of access, rectification, deletion, limitation or objection to data processing, data portability, as well as not being subject to automated decisions. You can do so by applying to Alhama Ecomarket, Carretera Callosa 21, local 5 y 6, 03599 Altea la Vella (Alicante) or to the following email address info@alhama-bio.com attaching a copy of your ID or documentation proving your identity.

Likewise, you are informed that you may revoke the consents granted whenever you wish, by contacting Alhama at the address or email indicated above.

Finally, if you require more information about your rights regarding data protection or need to file a claim, you can contact the Spanish Data Protection Agency, with address at Calle Jorge Juan, 6, 28001, Madrid, in order to safeguard your rights.

8. Contact Alhama.

If you have doubts or questions to transmit to Alhama in relation to the processing of your personal data, you can write to Alhama Ecomarket, Carretera de Callosa nº 21, local 5 and 6, 03599 Altea la Vella (Alicante) or to the following email address email info@alhama-bio.com