Terms and Conditions

Free shipping from 80€*

* In mainland Spain, from 135€ onwards in Balearic Islands.

** If refrigerated products are added to the cart there will be a supplement of 10€ in Peninsula and 20€ in Balearic Islands

At Alhama we try to deliver orders as quickly as possible.

If the product is in our logistics warehouse, the delivery time is 48-96 hours on working days. Exceptionally, delivery may be delayed if we do not have stock of a product.

IF YOU WANT TO MODIFY OR CANCEL YOUR ORDER

Contact us by phone at 965847010 or by email pedidos@alhama-bio.com to modify or cancel your order as quickly as possible.

TO EXCHANGE OR RETURN YOUR ORDER

As they are organic food products, which have a shorter expiry date as they do not contain preservatives, we accept requests for returns within the first 7 calendar days from the date of receipt (provided that the conditions regulated by Law 47/2002 on the regulation of commerce are met). After checking the condition of the product, the full amount will be refunded according to the same payment method used by the customer.

IF THE RETURN IS FOR...

- Customer's decision

Due to the extraordinary situation COVID does not accept the return of product. For more information please contact us by sending an email to pedidos@alhama-bio.com, or phone 965847010

- Damaged or defective products

If the customer receives the product damaged due to transport, he/she should contact us by telephone at 965847010 or by mail at pedidos@alhama-bio.com within the first 24 hours, in order to solve the incident as soon as possible by replacing the product or paying for it.

If the product is defective, it will be repaired, replaced or returned through Alhama.

- Wrong product

When the product received is not the one that the customer had requested, the customer may return it by telephone 965847010 or by mail pedidos@alhama-bio.com.

- Product with incorrect or incomplete information

If the product does not conform to the information provided by us, you can return it by phone 965847010 or by mail pedidos@alhama-bio.com.

The refund will be made to the same credit card or PayPal account used to pay for the order once it is in our shop. If the payment is made by cash on delivery, you will be asked for the account number and IBAN in order to make the payment. The refund is subject to the product being returned in the conditions indicated above.

EXCEPTIONS

- If the customer rejects the goods, once the product is in the shop we will proceed to refund the amount of the products, reserving the right to charge the return costs to the customer.

- Under no circumstances will partial returns of products purchased in a pack be accepted.

- We do not accept returns of fresh products.